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How We Handle Your Data and Account

This page sets out the legal framework around your super365 account, your data, and how we process transactions through bKash, Nagad or Rocket. Availability of our services depends on your local law and eligible regions, and we explain that clearly below.

Local law appliesData handled per policybKash, Nagad, Rocket contextAccount rights explainedContact paths listed
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super365 How We Handle Your Data and Account
DATA AND SECURITY HANDLING

How We Protect Your Information

We take practical steps to keep your account and personal data safe. Below are the specific areas we manage. Each one ties back to how your bKash, Nagad or Rocket transactions interact with your super365 wallet and profile.

Data Storage

Your personal details and transaction records are stored on encrypted servers. We separate payment credentials from profile data so that a single access point does not expose everything. Retention follows local legal requirements.

Cookie Practice

We use session cookies to keep you logged in and analytics cookies to understand page traffic. You can disable analytics cookies in your browser without affecting your ability to deposit via bKash, Nagad or Rocket.

Account Verification

When you request a withdrawal, we verify your identity through the contact method on file. This step protects your funds and prevents unauthorised access. Verification is typically handled via OTP to your registered mobile number.

Data Requests

You can ask us for a full export of the data we hold about you. Send the request through live chat or email. We process these within a reasonable period and deliver the file to your registered email address securely.

Retention Policy

After account closure, we keep records only for the minimum period local regulations require. Once that window passes, your personal data is permanently deleted from active systems and backups.

Third-Party Sharing

We do not sell or share your data with unrelated third parties. Payment processors like bKash, Nagad and Rocket receive only the transaction details they need to clear your deposit or withdrawal. Nothing more.

POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have questions about data, account closure, or eligibility under local law, our support channels are open. We handle legal queries the same way we handle wallet queries: quickly and through channels you already use on your phone.

Live Chat Open live chat from any page on mobile or desktop. Our team can address data requests, account queries, and eligibility questions directly. No separate form needed — start a conversation and reference your account ID.
Email Support Send your legal query to our support email. Include your registered username and a short description. We respond to data access or deletion requests within a reasonable timeframe and confirm receipt immediately.
Account Settings From your account dashboard you can view stored personal details, update contact information, and see transaction history. If something looks wrong or you want records exported, use the chat or email route above.

Common Questions About Your Rights

These are the questions our support team receives about legal matters, data and eligibility. Each answer is specific to how super365 handles things in Bangladesh.

Availability depends on your local law and the eligible regions we can serve. We do not claim universal access. If our services are restricted in your area, the platform will indicate this during account creation or login.

We collect your name, mobile number, email address and the payment method you register (bKash, Nagad or Rocket account). We also store transaction history for your records and for any local compliance requirements.

Yes. Contact us through live chat or email and request account closure with data deletion. We remove your information from active systems after the minimum retention period required by applicable local rules.

No. We share transaction details only with the payment processor handling your deposit or withdrawal — bKash, Nagad or Rocket. We do not sell or pass your profile data to advertisers or unrelated services.

We send an OTP to your registered mobile number. Once confirmed, the withdrawal processes to your linked wallet. This step prevents someone else from moving funds out of your account without your knowledge.

We retain records for the minimum period local regulations require. After that window, your personal details are permanently removed from our active databases and scheduled backup cycles.

Session cookies keep you logged in. Analytics cookies help us understand traffic patterns. You can turn off analytics cookies in your browser settings without losing the ability to access your account or make transactions.

Yes. We send a notification to your registered email or mobile number before any change to our terms takes effect. You have time to review and decide whether to continue using the platform under updated conditions.

Send a request via live chat or email with your registered username. We compile your data into a downloadable file and deliver it to your registered email within a reasonable timeframe. The file includes transaction and profile records.

Yes. Your eligibility to use specific features or the platform itself depends on the legal environment where you are located. We clearly state this during registration and do not override local restrictions.

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